Workshop & Seminar Topics
Below is a partial list of topics that Richard Callahan has developed for his clients.
Improving Customer Service with Your External and Internal Customers
Dealing With Difficult Customers
Creating and Managing Your Image Nonverbally
Improving Your Voice and Speech
Understanding the Barriers to Communication and How to Overcome Them
Improving Your Leadership Skills
Managing Workplace Conflicts
Using Team Communication Skills
Improving Sales by Improving Your Nonverbal Skills
Using Small Employee Groups to Solve Large Company Problems
Understanding Organizational Communication
Giving and Taking Criticism
Becoming a Group Leader
Understanding Group Communication
Improving Management-Employee Communication
Using Better Listening Skills
Understanding Management Styles
Improving Your Public Speaking Skills
Understanding How Differences in Perception Distort Communication
Using the Brainstorming Technique to Generate New Ideas
Using Fair Fighting to Resolve Differences
Improving the Quality of Performance Evaluations
Using Power in Communication
Improving Job Interview Skills for Interviewers and Interviewees
Understanding and Improving Gender Communication
Improving Telephone Etiquette
Preparing Your Résumé
Delivering Bad News Messages
Writing Skills for Those Who Don't Like to Write (Or Can't Write Well)
Improving Your Negotation Skills
Understanding the Importance of Supervisor-Subordinate Nonverbal Relationships
Improving Conversational Skills On and Off the Job
"Successful customer service entirely depends on successful interpersonal communication."